# Keep the customer when the order goes wrong. [Canonical page]() Customer Rescue A late package becomes a second complaint becomes “cancel everything.” Onticord reads the order, the shipment, the ticket history, and the subscription, works out what would make it right, and puts the fix in front of you before the customer writes again. Every reply is in your voice, and waits for your yes. [Get started]() [See how saying yes works]() ## Maya R. wrote in at 9:12 on Sunday (illustrative example) > This is the second time my order has been late. Cancel everything. ### What Onticord found - Shopify: 14 orders in two years, $2,480 spent - AfterShip: Package 5 days late, sitting at the carrier’s regional hub - ShipBob: A replacement is in stock and can ship today - Gorgias: One earlier late-delivery complaint, closed with an apology - Recharge: Subscriber at $89 a month, renews in 6 days The carrier failed twice. Maya didn’t. Worth keeping. ### The fix, waiting for your yes 1. ShipBob: Send the replacement today, two-day delivery 2. Recharge: Next month’s box ships. The charge doesn’t. 3. LoyaltyLion: Add 500 points to her account 4. Klaviyo: Hold the sale emails for a week 5. Gorgias: Reply to Maya: “I’m sorry. Two late orders is two too many. A replacement ships today with two-day delivery, and next month’s box is on us. If you’d still rather cancel, say the word and it’s done.” You tap Approve. Onticord ships it, watches it, and tells you when Maya has it. If she cancels anyway, that’s honored the same day. ## The moments it handles for you. Turn it on and Onticord watches for these. When one hits, the case is already built and the fix is waiting, the way the one above is. ### The second late delivery The first one they forgave. Onticord catches the second before the ticket does, with a replacement already picked and a note that says what actually happened. ### The subscriber who asks to cancel Not a coupon. A skipped month, an apology in your voice, and a check a week later that the next box actually landed. ### The complaint that keeps coming back By the third ticket, Onticord has the whole history in front of you, not just this morning’s message, and the fix accounts for all of it. ## Where it reaches. One fix can touch all of these at once, because the same case holds the order, the ticket, the shipment, and the customer. Shopify is the deepest connection; the rest come in as your store needs them. - Gorgias - Shopify - Recharge - ShipBob - AfterShip - Corso - LoyaltyLion - Loop Returns - Klaviyo ## Turn on Customer Rescue. Turn on Customer Rescue, connect your store, your help desk, and your warehouse, and the next time an order goes sideways the fix is waiting for your yes. [Get started]() The other jobs Onticord does: [Commerce Intelligence]() [Revenue Rescue]() [Operations Autopilot]() [All of Onticord for ecommerce]() [Agent instructions and connection guide]()