# Win back the money already walking out the door.

[Canonical page](<https://www.onticord.ai/ecommerce/revenue-rescue>)

Revenue Rescue

A card fails. A return starts. A cart goes cold. Most stores answer all three with the same coupon, or with nothing. Onticord looks at who this customer is and what they actually wanted, then puts one answer in front of you, written for that person.

Refunds and discounts always wait for your yes.

[Get started](<https://auth.onticord.ai/sign-up>)

[See how saying yes works](<https://www.onticord.ai/#how>)

## Dana K. started a return at 7:48 this morning (illustrative example)

> Too small. Just refund it.

### What Onticord found

- Loop Returns: Wool jacket, $148, reason “too small”, refund requested
- Shopify: 6 orders in 18 months, never returned anything before
- ShipBob: The medium is on the shelf, 41 left
- Gorgias: No ticket. She didn’t complain, she just started the return.
- Klaviyo: Opened every launch email this year

She wanted the jacket to fit. Nobody has offered her the medium yet.

### The fix, waiting for your yes

1. Loop Returns: Offer an exchange for a medium, return label on us. Her choice.
2. ShipBob: Hold a medium for her until Friday
3. Shopify: Keep the refund ready in case she’d rather
4. Klaviyo: Skip the “we miss you” email that was due Friday
5. Gorgias: Reply to Dana: “That one runs small, and that’s on us. If you’d like, a medium can ship today and the label for the small is already in your inbox. If you’d rather have the refund, say so and it’s done.”

You tap Approve. The offer goes out. Medium or money back, Dana decides, and either one happens the same day.

## The moments it handles for you.

Turn it on and Onticord watches for these. When one hits, the case is already built and the fix is waiting, the way the one above is.

### The renewal that didn’t go through

An expired card, not a lost customer. Onticord tells the difference, holds the subscription open, and asks for the new card in a way that doesn’t read like a bill.

### The refund that could have been an exchange

Wrong size, wrong color, not what they pictured. When you have the right one on the shelf, Onticord offers it before the refund goes out.

### The cart left at checkout

One cart at a time, not a blast. If they’ve bought before, the note says so. If the thing they left is nearly gone, the note says that too.

## Where it reaches.

One fix can touch all of these at once, because the same case holds the order, the ticket, the shipment, and the customer. Shopify is the deepest connection; the rest come in as your store needs them.

- Recharge
- Shopify
- Klaviyo
- Loop Returns
- Rebuy

## Turn on Revenue Rescue.

Turn on Revenue Rescue, connect your store, your subscriptions, and your returns, and the next refund request gets a better answer than yes.

[Get started](<https://auth.onticord.ai/sign-up>)

The other jobs Onticord does:

[Commerce Intelligence](<https://www.onticord.ai/ecommerce/commerce-intelligence>)

[Customer Rescue](<https://www.onticord.ai/ecommerce/customer-rescue>)

[Operations Autopilot](<https://www.onticord.ai/ecommerce/operations-autopilot>)

[All of Onticord for ecommerce](<https://www.onticord.ai/ecommerce>)

[Agent instructions and connection guide](<https://auth.onticord.ai/llms.txt>)