{"version":1,"kind":"page","url":"https://www.onticord.ai/","title":"Your apps already know what’s wrong. Onticord drafts the fix.","description":"Onticord finds what went wrong in your store and drafts the fix before you’ve heard about the problem. Every fix comes with the evidence behind it.","content":[{"type":"paragraph","content":["Onticord finds what went wrong in your store and drafts the fix before you’ve heard about the problem. Every fix comes with the evidence behind it."]},{"type":"paragraph","content":["Every fix waits for your yes."]},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/developers","children":["Developer documentation and API quickstart"]}]},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/pricing","children":["Pricing"]}," · ",{"type":"link","href":"https://www.onticord.ai/about","children":["About Onticord"]}," · ",{"type":"link","href":"https://www.onticord.ai/contact","children":["Contact"]}]},{"type":"paragraph","content":[{"type":"link","href":"https://auth.onticord.ai/sign-up","children":["Get started"]}]},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/#how","children":["See what it can and can’t do on its own"]}]},{"type":"example","title":"Onticord’s note · Monday, 7:00","content":[{"type":"paragraph","content":["Three things need you this morning. Start with the linen set."]},{"type":"heading","level":3,"text":"You’re selling something you don’t have."},{"type":"paragraph","content":["The linen set, medium, sold out on Friday. Fourteen people have bought one since."]},{"type":"paragraph","content":["Prepared action: Pause the listing and tell the fourteen"]},{"type":"paragraph","content":["Illustrated result after approval: Paused. The fourteen hear from you as soon as the warehouse gives a date."]},{"type":"heading","level":3,"text":"Maya is about to leave."},{"type":"paragraph","content":["Second late delivery this week. She asked to cancel at 9:12 last night. A replacement is in stock, and two more customers are one late box behind her."]},{"type":"paragraph","content":["Prepared action: Send the three replies"]},{"type":"paragraph","content":["Illustrated result after approval: Sent. Maya’s replacement ships today, two-day delivery."]},{"type":"heading","level":3,"text":"$1,140 left quietly."},{"type":"paragraph","content":["Eleven renewals failed on expired cards this week. None of them has noticed. Eleven notes asking for a new card, written so they don’t read like a bill."]},{"type":"paragraph","content":["Prepared action: Send the eleven notes"]},{"type":"paragraph","content":["Illustrated result after approval: Sent. You’ll hear as each card comes back."]}]},{"type":"example","title":"Onticord’s note · Monday, 7:00","content":[{"type":"paragraph","content":["Two things need you this morning. Start with the wool throw."]},{"type":"heading","level":3,"text":"The wool throw is pilling."},{"type":"paragraph","content":["Four one-star reviews in nine days say so. Every one of them bought after the August restock, which came from a different lot."]},{"type":"paragraph","content":["Prepared action: Pull it from Thursday’s email and hide it"]},{"type":"paragraph","content":["Illustrated result after approval: Pulled. Hidden from the store until you’ve checked the lot."]},{"type":"heading","level":3,"text":"The candle is about to sell out on you."},{"type":"paragraph","content":["The ad is finally paying back. You have 40 left, and Thursday’s email goes to 40,000 people."]},{"type":"paragraph","content":["Prepared action: Pull the candle from Thursday’s email"]},{"type":"paragraph","content":["Illustrated result after approval: Pulled. The restock request is drafted for whenever you want it."]}]},{"type":"heading","level":2,"text":"Three moves. One of them is a tap."},{"type":"paragraph","content":["There is no new dashboard. You turn on the Monday note, Onticord does the reading and the digging, and the only screen you ever open is the one where you say yes."]},{"type":"heading","level":3,"text":"Turn on the note."},{"type":"paragraph","content":["Connect your store, your help desk, your reviews, and your returns. Choose the morning you want it. That’s the whole setup. Later, hand off the rest: late deliveries, second complaints, subscribers about to cancel."]},{"type":"heading","level":3,"text":"Onticord reads everything."},{"type":"paragraph","content":["Every order, ticket, review, return, and shipment, every week, the way no one on your team has time to. When something changed, it works out why, finds the orders that prove it, and writes up the fix with the reasons beside it."]},{"type":"heading","level":3,"text":"You say yes. It follows through."},{"type":"paragraph","content":["Approve, edit, or decline from one link on your phone. Refunds and replacements always wait for a person. Then Onticord watches the fix land and tells you when it has."]},{"type":"example","title":"The wool throw, August lot","content":[{"type":"paragraph","content":["Waiting for you"]},{"type":"list","ordered":false,"items":[["Remove the throw from Thursday’s email"],["Hide it from the store until the lot is checked"],["Offer the six an exchange or a refund, their choice"],["Approve the four open returns, no back-and-forth"],["Reply to the four reviews, drafts attached"]]},{"type":"paragraph","content":["Up to six exchanges from the earlier lot, if they take them. Thursday’s email goes out without the throw."]},{"type":"paragraph","content":["Approved at 7:20, before the kettle boiled. Thursday’s email went out without the throw."]}]},{"type":"heading","level":2,"text":"Start with the note. Hand off the rest when you’re ready."},{"type":"paragraph","content":["Four jobs, each ending in something you can point to: a problem caught this week, a customer kept, a refund avoided, a morning without a queue. Some of it is work your team does today. The rest nobody has time for: reading every order, ticket, shipment, and review, all week, and catching what changed before anyone asks."]},{"type":"paragraph","content":["Start here"]},{"type":"heading","level":3,"text":"Commerce Intelligence"},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/ecommerce/commerce-intelligence","children":["Hear about the problem this week, not next quarter."]}]},{"type":"paragraph","content":["A product whose returns and one-star reviews are climbing together. A campaign about to outsell its stock. A Monday note on what needs a person this week, and under every line, the orders that prove it."]},{"type":"list","ordered":false,"items":[["Judge.me"],["Yotpo"],["Loop Returns"],["Gorgias"],["Shopify"],["Triple Whale"],["Klaviyo"]]},{"type":"paragraph","content":["Then, when you’re ready to hand off the fixing too:"]},{"type":"heading","level":3,"text":"Customer Rescue"},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/ecommerce/customer-rescue","children":["Keep the customer when the order goes wrong."]}]},{"type":"paragraph","content":["A late package. A second complaint. A subscriber who just asked to cancel. Kept looks like this: a replacement already moving, a renewal skipped so the month doesn’t sting, and an apology that reads like you wrote it, because you approved every word."]},{"type":"list","ordered":false,"items":[["Gorgias"],["Shopify"],["Recharge"],["ShipBob"],["AfterShip"],["Corso"],["LoyaltyLion"],["Loop Returns"],["Klaviyo"]]},{"type":"heading","level":3,"text":"Revenue Rescue"},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/ecommerce/revenue-rescue","children":["Win back the money already walking out the door."]}]},{"type":"paragraph","content":["A card that failed on renewal. A refund that could have been an exchange. A cart left at checkout. Each one gets its own answer, for that customer, instead of the same coupon for everyone."]},{"type":"list","ordered":false,"items":[["Recharge"],["Shopify"],["Klaviyo"],["Loop Returns"],["Rebuy"]]},{"type":"heading","level":3,"text":"Operations Autopilot"},{"type":"paragraph","content":[{"type":"link","href":"https://www.onticord.ai/ecommerce/operations-autopilot","children":["Have the morning’s mess sorted before your team sits down."]}]},{"type":"paragraph","content":["Late orders, stockouts, an address changed after checkout, a count your store and warehouse disagree on. Handled with the warehouse, the carrier, and the help desk in one go, so the queue your team opens is short."]},{"type":"list","ordered":false,"items":[["Shopify"],["ShipBob"],["ShipHero"],["Easyship"],["17TRACK"],["Gorgias"]]},{"type":"heading","level":2,"text":"Works with what you already run."},{"type":"paragraph","content":["One fix can reach the ticket, the shipment, the subscription, and the email at the same time, because Onticord is already connected to all of them. Shopify is the deepest of those connections."]},{"type":"heading","level":3,"text":"Shopify"},{"type":"paragraph","content":["The whole store, not just orders."]},{"type":"list","ordered":false,"items":[["Orders"],["Customers"],["Products"],["Variants"],["Collections"],["Draft orders"],["Fulfillments"],["Refunds"],["Returns"],["Discounts"],["Inventory"],["Locations"],["Markets"],["Metafields"],["Metaobjects"],["Files"],["Webhooks"],["Customer accounts"],["B2B companies"],["Shopify Flow"],["Shopify Payments"],["Shop Pay"],["Store settings"]]},{"type":"heading","level":3,"text":"Support and customer experience"},{"type":"list","ordered":false,"items":[["Gorgias"],["Zendesk"],["Intercom"],["Help Scout"],["Re:amaze"],["Richpanel"],["Kustomer"],["Front"],["Freshdesk"],["Aircall"],["Dialpad"]]},{"type":"heading","level":3,"text":"Email, SMS, and lifecycle marketing"},{"type":"list","ordered":false,"items":[["Klaviyo"],["Attentive"],["Postscript"],["Omnisend"],["Mailchimp"],["Privy"],["Sendlane"],["Drip"],["Customer.io"],["Retention.com"],["PushOwl"],["Brevo"],["PostPilot"]]},{"type":"heading","level":3,"text":"Subscriptions"},{"type":"list","ordered":false,"items":[["Recharge"],["Appstle"],["Skio"],["Loop Subscriptions"],["Stay AI"],["Seal Subscriptions"],["Smartrr"],["Bold Subscriptions"],["Ordergroove"]]},{"type":"heading","level":3,"text":"Reviews, loyalty, and referrals"},{"type":"list","ordered":false,"items":[["Yotpo"],["Judge.me"],["Loox"],["Okendo"],["Stamped"],["LoyaltyLion"],["Smile.io"],["REVIEWS.io"],["Junip"],["Growave"],["Rivo"],["Trustpilot"],["Swym Wishlist Plus"]]},{"type":"heading","level":3,"text":"Returns, tracking, and post-purchase"},{"type":"list","ordered":false,"items":[["Loop Returns"],["AfterShip"],["Corso"],["17TRACK"],["Route"],["ReturnGO"],["Track123"],["Parcel Panel"],["Malomo"],["Wonderment"],["Narvar"],["Happy Returns"],["Redo"]]},{"type":"heading","level":3,"text":"Fulfillment, shipping, and warehouses"},{"type":"list","ordered":false,"items":[["ShipBob"],["ShipHero"],["ShipMonk"],["Easyship"],["ShipStation"],["Shippo"],["EasyPost"],["Flexport"],["Amazon MCF"],["Cin7"],["Linnworks"],["Brightpearl"],["Katana"],["Extensiv"]]},{"type":"heading","level":3,"text":"Carriers"},{"type":"list","ordered":false,"items":[["UPS"],["FedEx"],["USPS"],["DHL"],["Canada Post"],["Royal Mail"],["Australia Post"],["DPD"],["Evri"],["GLS"]]},{"type":"heading","level":3,"text":"Payments and billing"},{"type":"list","ordered":false,"items":[["Shopify Payments"],["Shop Pay"],["Stripe"],["PayPal"],["Braintree"],["Klarna"],["Afterpay"],["Affirm"]]},{"type":"heading","level":3,"text":"Upsell, personalization, and bundles"},{"type":"list","ordered":false,"items":[["Rebuy"],["Nosto"],["Vitals"],["Intelligems"],["ReConvert"],["Zipify OneClickUpsell"],["PickyStory"],["Kaching Bundles"],["Simple Bundles"],["Bundler"],["Frequently Bought Together"],["Wide Bundles"]]},{"type":"heading","level":3,"text":"Analytics and attribution"},{"type":"list","ordered":false,"items":[["Triple Whale"],["Northbeam"],["Polar Analytics"],["Google Analytics 4"],["Elevar"],["Littledata"],["Lifetimely"],["Daasity"],["Fairing"],["KnoCommerce"],["Black Crow AI"]]},{"type":"heading","level":3,"text":"Advertising"},{"type":"list","ordered":false,"items":[["Meta Ads"],["Google Ads"],["TikTok Ads"],["Pinterest Ads"],["Snapchat Ads"],["Microsoft Ads"]]},{"type":"heading","level":3,"text":"Sales channels and marketplaces"},{"type":"list","ordered":false,"items":[["Amazon"],["eBay"],["Walmart"],["Etsy"],["TikTok Shop"],["Meta Shops"],["Google Merchant Center"],["Faire"],["Tapcart"]]},{"type":"heading","level":3,"text":"Storefront, search, and merchandising"},{"type":"list","ordered":false,"items":[["PageFly"],["Replo"],["GemPages"],["Zipify Pages"],["Searchanise"],["Boost AI Search"],["Algolia"],["Klevu"],["Globo Product Options"],["Easify Product Options"],["Hulk Product Options"],["Infinite Options"],["Tolstoy"],["Videowise"],["Consentmo"],["TinyIMG"],["Avada SEO"],["Booster SEO"],["Hextom"]]},{"type":"heading","level":3,"text":"Affiliates and creators"},{"type":"list","ordered":false,"items":[["Social Snowball"],["UpPromote"],["ReferralCandy"],["Refersion"],["GoAffPro"],["BixGrow"],["Impact"],["Awin"],["ShareASale"],["Rakuten Advertising"]]},{"type":"heading","level":3,"text":"Print on demand and dropshipping"},{"type":"list","ordered":false,"items":[["Printful"],["Printify"],["Gelato"],["Gooten"],["CustomCat"],["AutoDS"],["DSers"],["CJdropshipping"],["Zendrop"],["Spocket"]]},{"type":"heading","level":3,"text":"Accounting and ERP"},{"type":"list","ordered":false,"items":[["NetSuite"],["QuickBooks"],["Xero"],["Sage"],["Microsoft Dynamics 365"],["SAP Business One"],["Acumatica"],["A2X"]]},{"type":"heading","level":3,"text":"Team communication"},{"type":"list","ordered":false,"items":[["Slack"],["Microsoft Teams"],["Gmail"],["Google Workspace"],["Outlook"],["Discord"],["Telegram"],["SMS"]]},{"type":"heading","level":3,"text":"Store operations and data"},{"type":"list","ordered":false,"items":[["Matrixify"],["Mechanic"],["Zapier"],["Make"],["Google Sheets"],["Airtable"],["Notion"],["Linear"],["Jira"],["Asana"],["Trello"],["Webhooks"],["Any HTTP API"]]},{"type":"paragraph","content":["Run something that isn’t here? Most tools can be added when a store needs them."]},{"type":"heading","level":2,"text":"Start with next Monday."},{"type":"paragraph","content":["Connect your store, your reviews, your returns, and your help desk. Next Monday starts with a note instead of a surprise, and every fix in it is waiting for your yes."]},{"type":"paragraph","content":[{"type":"link","href":"https://auth.onticord.ai/sign-up","children":["Get started"]}]}],"links":{"html":"https://www.onticord.ai/","markdown":"https://www.onticord.ai/index.md","json":"https://www.onticord.ai/index.json","agentInstructions":"https://auth.onticord.ai/llms.txt"}}