Contact Onticord

Onti is operated by Onticord, Inc. For product questions, help getting connected, or a conversation about your Shopify operations, email [email protected]. Tell us what you are trying to do and which systems are involved so we can help with the next step.

Getting started and support

If you need help connecting your agent, start with the agent connection guide. For a support request, include the page or step where you got stuck and the error message you saw. Leave passwords, access tokens, and customer records out of your email. We can work out what evidence is needed after understanding the issue.

Privacy and legal questions

For questions about our terms or handling of personal information, email [email protected]. Our Privacy Policy and Terms of Use describe the service and how to contact us about those policies. If you are a shopper asking about an order, contact the merchant that sold it to you.

Learn more about Onticord and the decisions that stay with you.