onti for ecommerce
Your store, help desk, warehouse, subscriptions, reviews, and returns each know part of what happened. onti reads all of them, works out the whole story, and hands you the fix. Four jobs. Start with the note.
Nothing reaches a customer, and nothing touches money, until you say yes.
onti’s note, Monday at 7:00
“The wool throw has a problem, and it started with the August batch.”
onti found
Judge.me4 one-star reviews in 9 days. All four say “pilling”.
Loop ReturnsReturns on it tripled since Aug 20. Reason: quality.
Shopify212 sold since the Aug 20 restock, a different supplier lot
Gorgias6 open tickets use the word “pilling”. None are linked to each other.
KlaviyoIt’s the hero product in Thursday’s email to 40,000 peopleThe August lot needs checking. Thursday’s email was about to sell it to 40,000 people.
The fix, waiting for your yes
KlaviyoSwap the throw out of Thursday’s emailShopifyHide the throw until you’ve checked the lotGorgiasReply to the six with an exchange from the earlier lot, or a refund, their choiceLoop ReturnsApprove the open returns on it without the back-and-forthJudge.meA reply to the four reviews, drafted for you to send or notYou tap Approve. Thursday’s email goes out without the throw, and the six hear from you today.
Four jobs, each ending in something you can point to: a problem caught this week, a customer kept, a refund avoided, a morning without a queue. Some of it is work your team does today. The rest nobody has time for: reading every order, ticket, shipment, and review, all week, and catching what changed before anyone asks.
A product whose returns and one-star reviews are climbing together. A campaign about to outsell its stock. A Monday note on what needs a person this week, and under every line, the orders that prove it.
Judge.me
YotpoLoop ReturnsGorgiasShopify
Triple WhaleKlaviyoThen, when you’re ready to hand off the fixing too:
Keep the customer when the order goes wrong.
A late package. A second complaint. A subscriber who just asked to cancel. Kept looks like this: a replacement already moving, a renewal skipped so the month doesn’t sting, and an apology that reads like you wrote it, because you approved every word.
GorgiasShopify
Recharge
ShipBob
AfterShip
Corso
LoyaltyLionLoop ReturnsKlaviyoWin back the money already walking out the door.
A card that failed on renewal. A refund that could have been an exchange. A cart left at checkout. Each one gets its own answer, for that customer, instead of the same coupon for everyone.
RechargeShopifyKlaviyoLoop Returns
RebuyHave the morning’s mess sorted before your team sits down.
Late orders, stockouts, an address changed after checkout, a count your store and warehouse disagree on. Handled with the warehouse, the carrier, and the help desk in one go, so the queue your team opens is short.
ShopifyShipBob
ShipHero
Easyship
17TRACKGorgiasOne fix can reach the ticket, the shipment, the subscription, and the email at the same time, because onti is already connected to all of them. Shopify is the deepest of those connections.
ShopifyThe whole store, not just orders.
Gorgias
ZendeskKlaviyo
Attentive
PostscriptRecharge
SkioLoop ReturnsAfterShipShipBobShipHero
ShipStation
UPS
FedEx
USPS
DHLYotpoJudge.meLoyaltyLion
Smile.io
Stripe
PayPal
KlarnaRebuyTriple Whale
Northbeam
Meta Ads
Google Ads
TikTok Shop
Amazon
NetSuite
QuickBooks
Slack
Gmail
Zapier
Google SheetsGorgiasZendesk
Intercom
Help Scout
Re:amaze
Richpanel
Kustomer
Front
Freshdesk
Aircall
DialpadKlaviyoAttentivePostscript
Omnisend
Mailchimp
Privy
Sendlane
Drip
Customer.io
Retention.com
PushOwl
Brevo
PostPilotRecharge
AppstleSkio
Loop Subscriptions
Stay AI
Seal Subscriptions
Smartrr
Bold Subscriptions
OrdergrooveYotpoJudge.me
Loox
Okendo
StampedLoyaltyLionSmile.io
REVIEWS.io
Junip
Growave
Rivo
Trustpilot
Swym Wishlist PlusLoop ReturnsAfterShipCorso17TRACK
Route
ReturnGO
Track123
Parcel Panel
Malomo
Wonderment
Narvar
Happy Returns
RedoShipBobShipHero
ShipMonkEasyshipShipStation
Shippo
EasyPost
Flexport
Amazon MCF
Cin7
Linnworks
Brightpearl
Katana
ExtensivUPSFedExUSPSDHL
Canada Post
Royal Mail
Australia Post
DPD
Evri
GLS
Shopify Payments
Shop PayStripePayPal
BraintreeKlarna
Afterpay
AffirmRebuy
Nosto
Vitals
Intelligems
ReConvert
Zipify OneClickUpsell
PickyStory
Kaching Bundles
Bundler
Frequently Bought TogetherTriple WhaleNorthbeam
Polar Analytics
Google Analytics 4
Elevar
Littledata
Lifetimely
Daasity
Fairing
KnoCommerce
Black Crow AIMeta AdsGoogle Ads
TikTok Ads
Pinterest Ads
Snapchat Ads
Microsoft AdsAmazon
eBay
Walmart
EtsyTikTok Shop
Meta Shops
Google Merchant Center
Faire
Tapcart
PageFly
Replo
GemPages
Zipify Pages
Searchanise
Boost AI Search
Algolia
Klevu
Globo Product Options
Easify Product Options
Hulk Product Options
Infinite Options
Tolstoy
Videowise
Consentmo
TinyIMG
Avada SEO
Booster SEO
Hextom
Social Snowball
UpPromote
ReferralCandy
Refersion
GoAffPro
BixGrow
Impact
Awin
ShareASale
Rakuten Advertising
Printful
Printify
Gelato
Gooten
CustomCat
AutoDS
DSers
CJdropshipping
Zendrop
SpocketNetSuiteQuickBooks
Xero
Sage
Microsoft Dynamics 365
SAP Business One
Acumatica
A2XSlack
Microsoft TeamsGmail
Google Workspace
Outlook
Discord
Telegram
Matrixify
MechanicZapier
MakeGoogle Sheets
Airtable
Notion
Linear
Jira
Asana
TrelloRun something that isn’t here? Most tools can be added when a store needs them.
Connect your store, your reviews, your returns, and your help desk. Next Monday starts with a note instead of a surprise, and every fix in it is waiting for your yes.