onti

Every Monday, what changed. Every fix, waiting for your yes.

onti reads your store, help desk, reviews, returns, and shipments so you don’t have to, and writes you one short note. Under each line: the orders behind it, and the fix, already drafted.

Nothing reaches a customer until you say yes.

Get startedSee how saying yes works

onti’s note · Monday, 7:00

Five things need you this week. Start with the wool throw.

onti found

  1. The wool throwCommerce Intelligence

    Four one-star reviews in nine days say “pilling”. Quality returns tripled since the Aug 20 restock, which came from a different supplier lot.

    The fixSwap it out of Thursday’s email and hide it until you’ve checked the lot.

  2. Second late deliveriesCustomer Rescue

    Three customers are on their second late delivery this week. Maya R. asked to cancel at 9:12 on Sunday.

    The fixReplacements are in stock for all three. Three replies drafted. Maya’s is first, and it answers her cancellation.

  3. Failed renewalsRevenue Rescue

    Eleven renewals failed on expired cards this week, $1,140 between them. None of the eleven has complained.

    The fixEleven notes asking for a new card, written so they don’t read like a bill.

  4. The linen set, mediumOperations Autopilot

    You’re still selling it. The warehouse ran out on Friday. Fourteen people have bought one since.

    The fixSet it to zero, ask the warehouse for a date, and tell the fourteen the truth once you have it.

  5. Candle stockCommerce Intelligence

    The candle ad is finally paying back: $3.10 for every dollar this week. You have 40 left, and Thursday’s email goes to 40,000 people.

    The fixChoose one: pull the candle from Thursday’s email, or ask for an earlier restock. Both drafted.

Five fixes, waiting for your yes.

Approve one, all, or none, from your phone.

Three moves. One of them is a tap.

There is no new dashboard. You turn on the Monday note, onti does the reading and the digging, and the only screen you ever open is the one where you say yes.

  1. Turn on the note.

    Connect your store, your help desk, your reviews, and your returns. Choose the morning you want it. That’s the whole setup. Later, hand off the rest: late deliveries, second complaints, subscribers about to cancel.

  2. onti reads everything.

    Every order, ticket, review, return, and shipment, every week, the way no one on your team has time to. When something changed, it works out why, finds the orders that prove it, and writes up the fix with the reasons beside it.

  3. You say yes. It follows through.

    Approve, edit, or decline from one link on your phone. Refunds and replacements always wait for a person. Then onti watches the fix land and tells you when it has.

Waiting for you

The wool throw, August lot

  • Remove the throw from Thursday’s email
  • Hide it from the store until the lot is checked
  • Offer the six an exchange or a refund, their choice
  • Approve the four open returns, no back-and-forth
  • Reply to the four reviews, drafts attached

Up to six exchanges from the earlier lot, if they take them. Thursday’s email goes out without the throw.

Approved at 7:20, before the kettle boiled. Thursday’s email went out without the throw.

Start with the note. Hand off the rest when you’re ready.

Four jobs, each ending in something you can point to: a problem caught this week, a customer kept, a refund avoided, a morning without a queue. Some of it is work your team does today. The rest nobody has time for: reading every order, ticket, shipment, and review, all week, and catching what changed before anyone asks.

Start here

Commerce Intelligence

Hear about the problem this week, not next quarter.

A product whose returns and one-star reviews are climbing together. A campaign about to outsell its stock. A Monday note on what needs a person this week, and under every line, the orders that prove it.

  • Judge.me
  • Yotpo
  • Loop Returns
  • Gorgias
  • Shopify
  • Triple Whale
  • Klaviyo
How the note works

Then, when you’re ready to hand off the fixing too:

Customer Rescue

Keep the customer when the order goes wrong.

A late package. A second complaint. A subscriber who just asked to cancel. Kept looks like this: a replacement already moving, a renewal skipped so the month doesn’t sting, and an apology that reads like you wrote it, because you approved every word.

  • Gorgias
  • Shopify
  • Recharge
  • ShipBob
  • AfterShip
  • Corso
  • LoyaltyLion
  • Loop Returns
  • Klaviyo

Revenue Rescue

Win back the money already walking out the door.

A card that failed on renewal. A refund that could have been an exchange. A cart left at checkout. Each one gets its own answer, for that customer, instead of the same coupon for everyone.

  • Recharge
  • Shopify
  • Klaviyo
  • Loop Returns
  • Rebuy

Operations Autopilot

Have the morning’s mess sorted before your team sits down.

Late orders, stockouts, an address changed after checkout, a count your store and warehouse disagree on. Handled with the warehouse, the carrier, and the help desk in one go, so the queue your team opens is short.

  • Shopify
  • ShipBob
  • ShipHero
  • Easyship
  • 17TRACK
  • Gorgias

Works with what you already run.

One fix can reach the ticket, the shipment, the subscription, and the email at the same time, because onti is already connected to all of them. Shopify is the deepest of those connections.

Shopify

The whole store, not just orders.

  • Orders
  • Customers
  • Products
  • Variants
  • Collections
  • Draft orders
  • Fulfillments
  • Refunds
  • Returns
  • Discounts
  • Inventory
  • Locations
  • Markets
  • Metafields
  • Metaobjects
  • Files
  • Webhooks
  • Customer accounts
  • B2B companies
  • Shopify Flow
  • Shopify Payments
  • Shop Pay
  • Store settings
  • Gorgias
  • Zendesk
  • Klaviyo
  • Attentive
  • Postscript
  • Recharge
  • Skio
  • Loop Returns
  • AfterShip
  • ShipBob
  • ShipHero
  • ShipStation
  • UPS
  • FedEx
  • USPS
  • DHL
  • Yotpo
  • Judge.me
  • LoyaltyLion
  • Smile.io
  • Stripe
  • PayPal
  • Klarna
  • Rebuy
  • Triple Whale
  • Northbeam
  • Meta Ads
  • Google Ads
  • TikTok Shop
  • Amazon
  • NetSuite
  • QuickBooks
  • Slack
  • Gmail
  • Zapier
  • Google Sheets
See all 220, sorted by the job they do

Support and customer experience

  • Gorgias
  • Zendesk
  • Intercom
  • Help Scout
  • Re:amaze
  • Richpanel
  • Kustomer
  • Front
  • Freshdesk
  • Aircall
  • Dialpad

Email, SMS, and lifecycle marketing

  • Klaviyo
  • Attentive
  • Postscript
  • Omnisend
  • Mailchimp
  • Privy
  • Sendlane
  • Drip
  • Customer.io
  • Retention.com
  • PushOwl
  • Brevo
  • PostPilot

Subscriptions

  • Recharge
  • Appstle
  • Skio
  • Loop Subscriptions
  • Stay AI
  • Seal Subscriptions
  • Smartrr
  • Bold Subscriptions
  • Ordergroove

Reviews, loyalty, and referrals

  • Yotpo
  • Judge.me
  • Loox
  • Okendo
  • Stamped
  • LoyaltyLion
  • Smile.io
  • REVIEWS.io
  • Junip
  • Growave
  • Rivo
  • Trustpilot
  • Swym Wishlist Plus

Returns, tracking, and post-purchase

  • Loop Returns
  • AfterShip
  • Corso
  • 17TRACK
  • Route
  • ReturnGO
  • Track123
  • Parcel Panel
  • Malomo
  • Wonderment
  • Narvar
  • Happy Returns
  • Redo

Fulfillment, shipping, and warehouses

  • ShipBob
  • ShipHero
  • ShipMonk
  • Easyship
  • ShipStation
  • Shippo
  • EasyPost
  • Flexport
  • Amazon MCF
  • Cin7
  • Linnworks
  • Brightpearl
  • Katana
  • Extensiv

Carriers

  • UPS
  • FedEx
  • USPS
  • DHL
  • Canada Post
  • Royal Mail
  • Australia Post
  • DPD
  • Evri
  • GLS

Payments and billing

  • Shopify Payments
  • Shop Pay
  • Stripe
  • PayPal
  • Braintree
  • Klarna
  • Afterpay
  • Affirm

Upsell, personalization, and bundles

  • Rebuy
  • Nosto
  • Vitals
  • Intelligems
  • ReConvert
  • Zipify OneClickUpsell
  • PickyStory
  • Kaching Bundles
  • Simple Bundles
  • Bundler
  • Frequently Bought Together
  • Wide Bundles

Analytics and attribution

  • Triple Whale
  • Northbeam
  • Polar Analytics
  • Google Analytics 4
  • Elevar
  • Littledata
  • Lifetimely
  • Daasity
  • Fairing
  • KnoCommerce
  • Black Crow AI

Advertising

  • Meta Ads
  • Google Ads
  • TikTok Ads
  • Pinterest Ads
  • Snapchat Ads
  • Microsoft Ads

Sales channels and marketplaces

  • Amazon
  • eBay
  • Walmart
  • Etsy
  • TikTok Shop
  • Meta Shops
  • Google Merchant Center
  • Faire
  • Tapcart

Storefront, search, and merchandising

  • PageFly
  • Replo
  • GemPages
  • Zipify Pages
  • Searchanise
  • Boost AI Search
  • Algolia
  • Klevu
  • Globo Product Options
  • Easify Product Options
  • Hulk Product Options
  • Infinite Options
  • Tolstoy
  • Videowise
  • Consentmo
  • TinyIMG
  • Avada SEO
  • Booster SEO
  • Hextom

Affiliates and creators

  • Social Snowball
  • UpPromote
  • ReferralCandy
  • Refersion
  • GoAffPro
  • BixGrow
  • Impact
  • Awin
  • ShareASale
  • Rakuten Advertising

Print on demand and dropshipping

  • Printful
  • Printify
  • Gelato
  • Gooten
  • CustomCat
  • AutoDS
  • DSers
  • CJdropshipping
  • Zendrop
  • Spocket

Accounting and ERP

  • NetSuite
  • QuickBooks
  • Xero
  • Sage
  • Microsoft Dynamics 365
  • SAP Business One
  • Acumatica
  • A2X

Team communication

  • Slack
  • Microsoft Teams
  • Gmail
  • Google Workspace
  • Outlook
  • Discord
  • Telegram
  • SMS

Store operations and data

  • Matrixify
  • Mechanic
  • Zapier
  • Make
  • Google Sheets
  • Airtable
  • Notion
  • Linear
  • Jira
  • Asana
  • Trello
  • Webhooks
  • Any HTTP API

Run something that isn’t here? Most tools can be added when a store needs them.

Start with next Monday.

Connect your store, your reviews, your returns, and your help desk. Next Monday starts with a note instead of a surprise, and every fix in it is waiting for your yes.

Get started