The product that’s quietly going bad
Returns up, reviews down, six tickets using the same word. Each one looks small on its own. Together they’re a batch problem, and onti says so before the next email sells more of it.
Commerce Intelligence
Hear about the problem this week, not next quarter.
Returns, reviews, tickets, and sales each tell part of the story, and nobody reads all four on a Monday. onti does. Then it writes you a short note about what changed and what needs a person this week, with the orders behind every line and the fix already drafted.
A note, not a dashboard. Nothing acts until you say yes.
onti’s note, Monday at 7:00
“The wool throw has a problem, and it started with the August batch.”
onti found
Judge.me4 one-star reviews in 9 days. All four say “pilling”.
Loop ReturnsReturns on it tripled since Aug 20. Reason: quality.
Shopify212 sold since the Aug 20 restock, a different supplier lot
Gorgias6 open tickets use the word “pilling”. None are linked to each other.
KlaviyoIt’s the hero product in Thursday’s email to 40,000 people
The August lot needs checking. Thursday’s email was about to sell it to 40,000 people.
The fix, waiting for your yes
- KlaviyoSwap the throw out of Thursday’s email
- ShopifyHide the throw until you’ve checked the lot
- GorgiasReply to the six with an exchange from the earlier lot, or a refund, their choice
- Loop ReturnsApprove the open returns on it without the back-and-forth
- Judge.meA reply to the four reviews, drafted for you to send or not
You tap Approve. Thursday’s email goes out without the throw, and the six hear from you today.
The moments it handles for you.
Turn it on and onti watches for these. When one hits, the case is already built and the fix is waiting, the way the one above is.
The campaign about to outsell its stock
Thursday’s email, the ad that’s finally working, and 40 left on the shelf. onti does the arithmetic on Wednesday and asks what you’d like to do about it.
The Monday note
What changed last week, what needs a person today, and nothing else. Every line links to the orders that prove it, so you can check its work in a tap.
Where it reaches.
One fix can touch all of these at once, because the same case holds the order, the ticket, the shipment, and the customer. Shopify is the deepest connection; the rest come in as your store needs them.
- Judge.me
Yotpo- Loop Returns
- Gorgias
- Shopify
Triple Whale- Klaviyo
Turn on Commerce Intelligence.
Turn on Commerce Intelligence, connect your store, your reviews, and your returns, and next Monday starts with a note instead of a surprise.