The renewal that didn’t go through
An expired card, not a lost customer. onti tells the difference, holds the subscription open, and asks for the new card in a way that doesn’t read like a bill.
Revenue Rescue
Win back the money already walking out the door.
A card fails. A return starts. A cart goes cold. Most stores answer all three with the same coupon, or with nothing. onti looks at who this customer is and what they actually wanted, then puts one answer in front of you, written for that person.
Refunds and discounts always wait for your yes.
Dana K. started a return at 7:48 this morning
“Too small. Just refund it.”
onti found
Loop ReturnsWool jacket, $148, reason “too small”, refund requested
Shopify6 orders in 18 months, never returned anything before
ShipBobThe medium is on the shelf, 41 left
GorgiasNo ticket. She didn’t complain, she just started the return.
KlaviyoOpened every launch email this year
She wanted the jacket to fit. Nobody has offered her the medium yet.
The fix, waiting for your yes
- Loop ReturnsOffer an exchange for a medium, return label on us. Her choice.
- ShipBobHold a medium for her until Friday
- ShopifyKeep the refund ready in case she’d rather
- KlaviyoSkip the “we miss you” email that was due Friday
- GorgiasReply to Dana: “That one runs small, and that’s on us. If you’d like, a medium can ship today and the label for the small is already in your inbox. If you’d rather have the refund, say so and it’s done.”
You tap Approve. The offer goes out. Medium or money back, Dana decides, and either one happens the same day.
The moments it handles for you.
Turn it on and onti watches for these. When one hits, the case is already built and the fix is waiting, the way the one above is.
The refund that could have been an exchange
Wrong size, wrong color, not what they pictured. When you have the right one on the shelf, onti offers it before the refund goes out.
The cart left at checkout
One cart at a time, not a blast. If they’ve bought before, the note says so. If the thing they left is nearly gone, the note says that too.
Where it reaches.
One fix can touch all of these at once, because the same case holds the order, the ticket, the shipment, and the customer. Shopify is the deepest connection; the rest come in as your store needs them.
Recharge- Shopify
- Klaviyo
- Loop Returns
Rebuy
Turn on Revenue Rescue.
Turn on Revenue Rescue, connect your store, your subscriptions, and your returns, and the next refund request gets a better answer than yes.