The order that stopped moving
Three days with no scan is a problem, not a status. onti checks the carrier, checks the warehouse, and drafts the note to the customer with a date you can stand behind.
Operations Autopilot
Have the morning’s mess sorted before your team sits down.
Orders that stopped moving. A count your store and warehouse disagree on. An address that changed after checkout. onti notices overnight, works out what each one needs, and has the fixes lined up so the queue your team opens is short.
Nothing changes on an order until you say yes.
onti noticed at 6:05 this morning
“You’re still selling a size the warehouse ran out of on Friday.”
onti found
ShopifyLinen set, medium: 22 in stock, 14 sold since Friday
ShipBobLinen set, medium: 0 on the shelf, 14 orders waiting
17TRACKNone of the 14 has a tracking number yet
GorgiasTwo “where is my order” tickets already, both about this
KlaviyoThe medium is the hero product in tomorrow’s email
The count drifted on Friday. Fourteen people bought something you don’t have.
The fix, waiting for your yes
- ShopifySet the medium to 0 so nobody else buys it
- ShipBobAsk for a recount and the restock date
- KlaviyoSwap the medium out of tomorrow’s email
- GorgiasReply to the two tickets, and write to the other twelve before they write to you
- ShopifyHave the 14 refunds ready if the restock slips past Thursday. Unsent.
You tap Approve. Fourteen people hear the honest date from you, not from a tracking page that never updates.
The moments it handles for you.
Turn it on and onti watches for these. When one hits, the case is already built and the fix is waiting, the way the one above is.
The count that drifted
Your store says 22, the shelf says 0, and people are still buying. onti stops the selling, asks for the recount, and writes to everyone who already paid.
The address that changed after checkout
The customer wrote in, the warehouse didn’t hear. onti updates the label before it prints and confirms with the customer where it’s going.
Where it reaches.
One fix can touch all of these at once, because the same case holds the order, the ticket, the shipment, and the customer. Shopify is the deepest connection; the rest come in as your store needs them.
- Shopify
- ShipBob
ShipHero
Easyship- 17TRACK
- Gorgias
Turn on Operations Autopilot.
Turn on Operations Autopilot, connect your store, your warehouse, and your help desk, and tomorrow morning’s queue is already shorter.