The second late delivery
The first one they forgave. onti catches the second before the ticket does, with a replacement already picked and a note that says what actually happened.
Customer Rescue
Keep the customer when the order goes wrong.
A late package becomes a second complaint becomes “cancel everything.” onti reads the order, the shipment, the ticket history, and the subscription, works out what would make it right, and puts the fix in front of you before the customer writes again.
Nothing reaches a customer until you say yes.
Maya R. wrote in at 9:12 on Sunday
“This is the second time my order has been late. Cancel everything.”
onti found
Shopify14 orders in two years, $2,480 spent
AfterShipPackage 5 days late, sitting at the carrier’s regional hub
ShipBobA replacement is in stock and can ship today
GorgiasOne earlier late-delivery complaint, closed with an apology
RechargeSubscriber at $89 a month, renews in 6 days
The carrier failed twice. Maya didn’t. Worth keeping.
The fix, waiting for your yes
- ShipBobSend the replacement today, two-day delivery
- RechargeNext month’s box ships. The charge doesn’t.
LoyaltyLionAdd 500 points to her account
KlaviyoHold the sale emails for a week- GorgiasReply to Maya: “I’m sorry. Two late orders is two too many. A replacement ships today with two-day delivery, and next month’s box is on us. If you’d still rather cancel, say the word and it’s done.”
You tap Approve. onti ships it, watches it, and tells you when Maya has it. If she cancels anyway, that’s honored the same day.
The moments it handles for you.
Turn it on and onti watches for these. When one hits, the case is already built and the fix is waiting, the way the one above is.
The subscriber who asks to cancel
Not a coupon. A skipped month, an apology in your voice, and a check a week later that the next box actually landed.
The complaint that keeps coming back
By the third ticket, onti has the whole history in front of you, not just this morning’s message, and the fix accounts for all of it.
Where it reaches.
One fix can touch all of these at once, because the same case holds the order, the ticket, the shipment, and the customer. Shopify is the deepest connection; the rest come in as your store needs them.
- Gorgias
- Shopify
- Recharge
- ShipBob
- AfterShip
Corso- LoyaltyLion
Loop Returns- Klaviyo
Turn on Customer Rescue.
Turn on Customer Rescue, connect your store, your help desk, and your warehouse, and the next time an order goes sideways the fix is waiting for your yes.